April 18, 2012 | Leave a Comment
How not to fit a washing machine hose was inspired by a job i recently went to which is the reason why i decided to write this article.
I (Martin Smith) attended an Emergency Plumbing Job at 1am in the morning to a leak behind the washing machine due to there being no washers of the hose connected the the washing machine valves, The customer explained that the builder had fitted the washing machine 3 weeks ago but had not put any washers in.
The work i carried out was that i fitted new washers to stop the leak.
On completion i finalised the invoice which explained the reason to the leak was due to the engineer not fitting the washer which was what the customer had explain to us, the next day or so I got a phone call from the Builder explaining that there was definitely washers fitted when he fitted the washing machine and also asked how long i had been a plumber stating i was not good enough to say to the customer that the leak was caused by the Builder had fitted the washing machine.
The Builder also explained that the hose will leak straight away without the washer then went on to say there for he in not responsible.
Martin Smith explains the facts about why a leak can start 3 weeks later.
When fitting a washing machine you must also include a washer between the hose and the washing machine valve, sometime’s you may get away with no leak if titened in a certain way, but any vibration due to no flexibility between the washer and the washing machine valve then a leak will occur wherever it is instantly or within the next 12 month, this is one of the reasons why a 12 months guarantee must be abide by the Builder or the Plumber as in the law stated.
Customers Contract with the previous washing machine fitter, the customer must ask the fitter who keeps to his promise of the stated 12 month guarantee, the Builder must be contacted first by phone of by other means depending in there contract. If there is no way of contacting the Builder then the customer is there for able to get an alternative engineer to put the problem correctly and depending on the circumstance the customer is able to ask the Builder to refund the payment that was paid or owed to the engineer who has put the job right.
Martin’s View to the washing machine job, in my view to the washing machine that was fitted that the engineer did not fit the washer and may of fitted the hoses without checking, there was found to be no leak straight away but after about 3 weeks there was a leak on the valve which was due to the vibration, on the other hand the customer had deliberately disconnected the hoses to cause a leak and pay the emergency plumbing bill, but honestly with no motive if you are reading this what do you think? I personally will say the customer is right in this case.